This policy explains when you can request a refund from DEBONE.
1. Academy courses
- You may request a refund within [BUSINESS TO CONFIRM: number of days] of your payment, provided you have not completed more than [BUSINESS TO CONFIRM: percentage or number of lessons] of the course and have not submitted an assignment for marking.
- Refunds are paid back to the original payment method through Paystack, minus any transaction charges that Paystack does not return.
- Once a course is unlocked and you have used its materials, refunds are not available except where required by law.
2. Shop orders
- Items that are faulty on arrival can be returned for a replacement or refund within [BUSINESS TO CONFIRM: number of days] of delivery or collection.
- Items that are used, damaged by misuse, or sold as special order cannot be returned unless faulty.
3. Services
Photography, video, printing, repair and NIN service fees are refunded only where the service was not delivered as agreed. Government fees that have already been paid to an agency are not refundable by DEBONE.
4. How to request a refund
Contact us on WhatsApp at 0803 598 8889 or call 0813 976 3301 with your name, the email on your account and the payment reference. We will confirm receipt and reply with the outcome.
5. Consumer rights
Nothing in this policy affects your rights under Nigerian consumer protection law.